Return/Refund/Exchange Policy

At DTQ COMPANY LIMITED, we want you to be completely satisfied with your herbal tea purchase. Our Returns & Credit Policy is designed to provide you with a hassle-free and fair experience. Please read the following policy carefully.

  1. Returns and Exchanges:
  • We accept returns and exchanges within 30 days from the date of purchase.
  • To be eligible for a return, your item must be unused, in the original packaging, and in the same condition as when you received it.
  1. How to Initiate a Return:
  • To initiate a return, please contact our customer service team at support@dtq-tea.com.com with your order number, the item you wish to return, and the reason for the return.
  • Once your return is approved, you will receive instructions on how to return the item.
  1. Refunds:
  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 3-5 business days.
  1. Exchanges:
  • If you need to exchange an item, please contact our customer service team by support@dtq-tea.com . We will provide you with instructions on how to return the original item and process a replacement order.
  1. Damaged or Defective Items:
  • If you receive a damaged or defective item, please contact us within 7 days of receiving the product. We will arrange for a replacement or refund, depending on your preference.
  1. Shipping Costs:
  • Shipping costs for returns are the responsibility of the customer, unless the return is due to an error on our part or a defective product.
  1. Non-Returnable Items:
  • Some items are non-returnable for hygiene and safety reasons. These include opened tea packages and products with broken seals.
  1. Credit Policy:
  • In certain cases, we may issue store credit instead of a refund. This credit can be used for future purchases on our website.
  1. Contact Us:
  • If you have any questions or concerns about our Returns & Credit Policy, please contact our customer service team at support@dtq-tea.com.

We appreciate your trust in DTQ COMPANY LIMITED and are committed to providing excellent customer service. Thank you for choosing our herbal teas!